We want you to be completely satisfied with your purchase from Adwitiyaa.com. If you are not satisfied, you may return your item(s) within 30 days of purchase for a refund or exchange, subject to the following terms and conditions:
Eligibility:
To be eligible for a return or exchange, your item(s) must be unused and in the same condition that you received them. They must also be in the original packaging with all tags attached.
How to initiate a return:
To initiate a return, please contact us at support@adwitiyaa.com with your order number and the reason for the return. We will provide you with a return authorization and instructions for returning your item(s). You are responsible for all shipping costs associated with the return.
Refund:
Once we receive your returned item(s), we will inspect them to ensure they meet our return policy criteria. If approved, we will process your refund within 5 business days. Refunds will be issued in the original form of payment, minus any shipping charges.
Exchange:
If you would like to exchange your item(s) for a different size, color, or style, please contact us at support@adwitiyaa.com to initiate the exchange process. You are responsible for all shipping costs associated with the exchange.
Damaged or defective item(s):
If your item(s) arrive damaged or defective, please contact us at support@adwitiyaa.com within 24 hours of receipt. We will provide you with instructions for returning the item(s) and will issue a refund or exchange once we receive the damaged or defective item(s).
Non-returnable items:
Certain items, such as personalized or customized products, are non-returnable and non-refundable.
Exceptions:
We reserve the right to refuse any return or exchange that does not meet our return policy criteria or that is otherwise deemed unacceptable.
International returns:
If you are returning an item from outside the country where it was originally shipped, please note that additional customs fees, taxes, or duties may be charged by the shipping carrier or customs authorities. Adwitiyaa.com is not responsible for any additional fees or charges associated with international returns.
Lost or stolen packages:
Adwitiyaa.com is not responsible for lost or stolen packages during the return shipping process. We recommend that you use a trackable shipping method and purchase shipping insurance for your protection.
Changes to the return and refund policy:
We reserve the right to modify or update our return and refund policy at any time, without prior notice. Any changes will be effective immediately upon posting on our website.
Effective date:
This return and refund policy is effective as of May 6, 2023.